Returns & Exchanges
At Heys, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unused items in their original packaging. Simply initiate a request through our portal to begin your hassle-free refund or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original boxes, ensuring all tags and protective materials are intact to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing